FAQ

• When Are the Rooms Ready for Occupation?
  The rooms are ready to move into at the day of arrival at 3 pm. Certainly, an arrival before 3 pm is possible and we try our best that your room is prepared for an earlier Check-In. If the room is not ready to move into, we are willingly store your luggage, while you already enjoy a refreshing North Sea breeze or the time of waiting at an East Frisian tea in our cosy restaurant.
• Does the Hotel Have WLAN?
  In the hotel lobby and in the restaurant, our wireless network is available free of charge.
• Are the Rooms Handicapped-Suited?
  The hotel is in parts accessibly furnished. Our restaurant is accessibly furnished, as well. However, at a personal phone call, we would be glad to check if we are able to fulfil your specific requirements.
• Are There Towels and Bathrobes in the Rooms?
  Of course, towels and bathrobes are ready at your arrival. If a specific bathrobe size is required, please inform us before your arrival so that we are well-prepared.
• Does a Hairdryer Belong to the Room Facilities?
  Surely, all rooms are equipped with a hairdryer in the bathroom.
• Is the Swimming Pool Heated?
  Indeed, our indoor pool is heated up to agreeable 28°C.
• Are There Additional Towels for the Pool?
  In your room, you will find a bath bag filled with bathrobes and towels for the sauna.
• At What Times Is The Sauna Facility Accessible?
  The sauna facility within the Thermaris aqua + sana with steam bath, Finnish sauna and tecaldarium are daily running from 2:00 pm to 10:00 pm.
• What Are the Opening Hours of the ‘Beauty Farm’?
  Since our cosmetics department is outsourced, appointments are only available on request. An early reservation for treatments is recommended.
• At What Times Is the Restaurant Open?
  Our breakfast buffet is daily available from 8:00 am to 10:30 am. Hot food is daily available from noon to 2:00 pm and from 6:00 pm to 9:30 pm. Moreover, we are serving an extensive and delicious assortment of pastries and fancy cakes in the time from 11:00 am to 5:30 pm.
• Do You Serve Vegetarian Cuisine?
  Both at our substantial breakfast buffet and at supper, we are serving vegetarian delicacies. Our kitchen team around our chef de cuisine Mr Rickers gladly answers further requests. Just inform us.
• Cause Allergies or Intolerance Difficulties?
  We adjust willingly and individually ourselves to your food intolerances or other allergies. Please inform us beforehand, so our kitchen team is able to be prepared.
• Is Smoking in the Hotel Regina Maris Allowed?
  All rooms within the hotel are non-smoking rooms, most of them with the possibility to smoke at the balcony or terrace. Furthermore, smoking within the lobby or the restaurants is not allowed. However, with our FUMARIS we created a comfortable and well-designed refuge for smokers as alternative to the uncomfortable and cold way of going outside.
• Is It Possible to Be Picked up at the Train Station?
  We take service quality seriously; therefore, we gladly convey you to the train station or pick you up from there. Just let us know your arrival or departure time. Thus, your wellness vacation at the North Sea starts already at your journey here.
• Does the Hotel Allow Bringing Dogs and Other Pets?
  Unfortunately, our hotel does not allow bringing your four-legged friend.
• Does Travel Cancellation Insurance Exist?
  Indeed, the Hotel Regina Maris offers the travel cancellation insurance of the Allianz. If requested, we send the necessary documents to you by post. Just ask us!
• What Is Included in the À-La-Carte Menu?
  You arrange your three-course-menu according to your wishes out of our menu card or choose the menu recommendation of our chef de cuisine.
• When Do Day Trips to Norderney Take Place?
  As compared to the other islands, ferries to Norderney cross over more frequently so that; you can be superbly spontaneous for island limitations. Click here for more information on departure times.